Service disruption on your Travelex Money Card.

Please know that all cash services are still available online and instore. Some Travelex Money Card services are also still available. For details on impacted card services, please check the table below.

Our team is actively working to resolve the issue and we apologise for any inconvenience. Thank you for your patience.

You’ll still be able to use your card for spending and withdrawing cash from ATMs. We apologise for any inconvenience. Thank you for your patience.

Available services:

Services temporarily unavailable:

  • Topping up your card
  • Moving funds between your currency wallets
  • Activating a new or replacement card
  • Freezing or unfreezing card via website and app
  • Setting or changing your pin
  • Cashing out your card

Services temporarily unavailable:

  • Ordering a new Travelex Money Card online or in store
  • Collecting card orders from a Travelex store