Contact Us
Have a question about the Travelex Money Card? We're here to help.
Key information
Sharing card details
Please note that, for security reasons, you must not include your full Travelex Money Card number in any written correspondence. The card number should always be supplied by providing the first six and last four digits only, for example 1234 56xx xxxx 0123.
In the interests of security, we will not be able to discuss certain subjects by email.
Mastercard Card Services
For assistance with the following:
- Lost or stolen cards
- Pin related assistance
- Card and account activation
- Help with username and/or passwords
- Queries regarding transactions on your account or balance enquiries
- Expired card
- Cashing out and/or closing your card account
- Questions about the card and functionality in any country
- Accessing a copy of your account information
- Understanding how your information is used to manage your card account
- Finding the closest ATM
- Google Pay and Google Wallet queries or issues
Travelex Customer Support
For assistance with the following:
- General account enquiry about Travelex MoneyCard
- Online card order
- Guidance setting up your card account online
- Available currencies
Calling from overseas?
Assistance for the below topics:
Calling from | Call free on |
|---|---|
ANGUILLA | |
ARGENTINA | |
AUSTRALIA | |
AUSTRIA | |
BAHRAIN | |
BARBADOS | |
BELGIUM | |
BRAZIL (Landline) | |
BULGARIA | |
CAYMAN ISLANDS | |
CHILE | |
CHINA (South) | |
COLOMBIA | |
CROATIA |
14 of countries
Alternatively, call from anywhere in the world (including cell/mobile) on +44 203 284 8395††
- † Charges may apply if calling from a hotel or cell phone.
- †† Remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00). Calls to this number are not free and will be subject to charged from the network or location from where you are calling.
- Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Travelex Money Card in conjunction with the issuer, EML Payment Solutions Limited (‘EML’)(ABN 30 131 436 532, AFSL 404131). You should consider the Product Disclosure Statement for the relevant Travelex Money Card and Target Market Determination available at www.travelex.com.au, before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.