Travelex FAQ

Check out our flexible options and tips when ordering your foreign currency

Information good to know before you buy the award winning Travelex Money Card:

• Important note about purchasing a Travelex Money Card
• Travelex Money Card Top-Up Tips

Here are the options to get your foreign currency order:

• CASH only: collect at a Travelex stores or Australia Post* stores
• CARD only: collect at a Travelex stores or get Home Delivered (free shipping)
  
• Both CASH and CARD: collect at a Travelex stores

*^{(A $15 fee applies for Australia Post collections)}

To place an order on Travelex.com.au use the Currency section of the home page. Simply select the currency type, the amount you need, the product and click ‘buy now’ to enter into the checkout.

Unfortunately you are unable to specify denominations as part of your order. We will use our best endeavours to provide a mix of notes however denominations may not always include smaller notes.

Orders placed on Travelex.com.au are orders for foreign currency cash and/or for a Travelex Money Card. You should check your order carefully before paying. To purchase a Travelex Money Card online, use the "Travelex Money Card" section of this website.

^Times are subject to change without notice.

PURCHASE online:

You can order between $350 and $5,000.

Orders containing Cash for store pick up have a minimum order value of $350.

New Travelex Money Card or a combination of cash and card are subject to a minimum basket value of AU$350.

Travelex Money Card reloads are subject to a minimum basket value of AU$50.

All orders have a maximum aggregate value of AU$5,000 per order and a maximum aggregate value of AU$20,000 over a rolling 21 day period.

TOP-UP online:

You can top-up between $50 and $5,000.

All orders have a maximum aggregate value of AU$10,050 per order and a maximum aggregate value of AU$20,000 over a rolling 21 day period.

See the full details for minimum amounts here.

When collecting an order from a store, you will be asked to preset the form of identification (original only) that you entered at time of purchase:

• current Passport
• current Australian Driver’s Licence (digital formats are acceptable in NSW and SA only).

There could be an issue with your payment card or the details that you have entered when placing your order. You may want to call your card issuer to see if there is a problem with your transaction. Alternatively you can try placing your order again using a different payment card or visit a Travelex store to make your purchase.

When attempting an order online, your bank may reserve the funds required to complete the transaction. These funds may remain reserved for a number of days even if your order is not processed. You will need to speak to your bank to ask them to make the funds available to you or wait for them to be released by your bank.

Order Not Processed means that we have been unable to process your order online. There could be an issue with your card or the details that you have entered when placing your order. You may want to call your card issuer to see if there is a problem with your transaction. Alternatively you can try placing your order again using a different payment card or visit a Travelex bureau to make your purchase.

This means that we have received your order

You can purchase your currency online 24/7 using PayID^® (fee free instant* payment), Visa® and Mastercard® Debit and Credit cards, or BPAY^® (For BPAY Mobile & Internet Banking. Make this payment from your cheque, savings or debit card account.)

*Note: First time payments to a new payee may be held up for up to 24 hours as a security measure with some banks (CBA). Please check with your bank.

is a fast payment using the NPP (New Payments Platform).

Here is list of banks supporting PayID and instructions on how to make a payment with PayID.

IMPORTANT

- Your bank account needs to be enabled for PayID.

- First time payments to a new payee may be held up for up to 24 hours as a security measure with some banks. Please check with your bank.

- Refer to your bank instructions for setting up Pay and maximum transferrable amount.

After completing your order online:

1. From your internet banking account or App, select (also known as 'Pay', 'Pay Now', ‘Pay anyone’, 'Mobile/PayID')
2. Select email and enter payments@travelex.com.au
3. Enter the amount to pay (see ‘OrderTotal’ in the order summary section of your 'PayID Payments Instruction' email).
4. Enter your full order number in the Description field (e.g.: AU123456789)

IMPORTANT

- Your bank account needs to be enabled for PayID.

- First time payments to a new payee may be held up for up to 24 hours as a security measure with some banks. Please check with your bank.

- Refer to your bank instructions for setting up PayID and maximum transferrable amount.

After completing your order online:

1. From your internet banking account or App, select
2. Select Biller Code: 454884
3. Enter the amount to pay (see ‘OrderTotal’ in the order summary section of your 'BPay Payments Instruction' email).
4. Enter your number in the Reference field (e.g.: 123456789, without the 'AU')

IMPORTANT:

Failure to follow these instructions may result in your order being rejected.

We strongly encourage you to make your BPAY payment within 12 hours from the time you place your order to ensure that the payment is received as soon as possible, and that your order is processed in time for your nominated pick-up date. Our system is designed to allow for possible delays in receiving payments when orders are made after banking hours. However, we do reserve the right to cancel your order if payment is not received within 12 hours of the time your order is placed.

You can make a payment with Visa Debit, Visa Credit, Mastercard Debit and Mastercard Credit cards.

A surcharge applies as follows:

Your card issuer may also charge you international transaction fee if you are using foreign issued card in Australia. Please contact your card issuer to confirm if cash advance fee or international transaction fee is applicable to your transaction.

You may change your collection date provided that you contact us at least 4 Business Days prior to your nominated collection date. The new collection date must fall within the original collection dates highlighted when you made your order.

Online Foreign Currency orders: You may not reverse or “cancel” an order for Online Foreign Currency once you have made payment for your order. If you wish to reverse the transaction, you will need to attend a Travelex store to sell your Online Foreign Currency to Travelex on such terms as both parties agree.

Online Cash Passport orders: You may cancel an Online Cash Passport initial purchase at any time prior to collection. To cancel an Online Cash Passport order, contact our Customer Service Centre on 1800 440 039 orTravelMoneyOnline@travelex.com.au. You will need to provide your details and order reference number.

Reload of Cash Passport: You cannot cancel online reloads of Cash Passport cards.

It may take up to 10 Business Days after we receive your cancellation request for the refund to reach your bank account. Due to security reasons and to protect you from fraud, your refund will only be sent to the bank account or credit/debit card from which the payment originated.

• - Top-up via the Travelex website

  Note that you must use your unique reference number when paying or the transfer may be delayed.

• - Top-up via the Travelex Money App

  Note that you must use your unique reference number when paying or the transfer may be delayed.

• - Top-up in a Travelex store

• - Direct top-up via BPAY:

  Top-ups not made via travelex.com.au or the Travelex Money App incur a fee of 1% of the amount.
  You must make payment using your own account.

  
  MasterCard Biller Code: 184416
  Reference No: your 16 digit Travelex Money Card number

  
  Funds will be allocated to your default currency. To check your default currency login to your account.
  Top ups will generally take two business days to be processed however may take longer if the payment is not made before 2pm on a business day Australian Eastern Standard Time.

Click here to read the Travelex Money Card FAQ

Click here for FAQ on the Travelex Money App management

Simply present your Travellers Cheque to the acceptor or bank where you wish to cash it. Make sure the acceptor watches while you countersign the Travellers Cheque in the lower left-hand corner. You can also exchange your Travellers Cheques for local currency at any Travelex store

If your Travellers Cheques are lost or stolen, contact an American Express® Travellers Cheque Customer Service Centre immediately. They will provide you with step-by-step instructions for replacing your Travellers Cheques. To find a Customer Service Centre, visit www.americanexpress.com/uk/tc/custservice.shtml.

Remember to keep a record of all Travellers Cheque serial numbers in a safe location separate from your Travellers Cheques.

If your Travellers Cheques are lost or stolen, you will need to contact an American Express® Travellers Cheque Customer Service Centre immediately. They will assist you with step-by-step instructions for replacing your Cheques.